Return & Refund Policy
Introduction
We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return in accordance with the conditions outlined below.
This return policy applies to purchases made through our online store.
Returns
Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must be:
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unused
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in their original condition
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returned in the original packaging
We reserve the right to refuse returns that do not meet these conditions.
How to Start a Return
To initiate a return, please contact us first at:
Please include:
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your order number
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the item(s) you would like to return
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the reason for the return
We will provide you with instructions for returning the item.
Return Shipping
Unless the item is defective, damaged, or incorrectly delivered, customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item otherwise.
Return Address
Returns must be sent to our US return center:
GOLD3PL, LLC
1602 Terre Colony Ct.
Dallas, TX 75212
United States
Phone: 2145427296 Ext 806
Refunds
Once your return has been received and inspected, we will notify you about the status of your refund.
If the return is approved, the refund will be issued to the original payment method used for the purchase.
Refunds are typically processed within 5–10 business days after the returned item has been received and inspected.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at:
Please include photos of the item and packaging so we can resolve the issue as quickly as possible.
In such cases, we will cover the cost of replacement or refund where appropriate.
Non-Returnable Items
The following items may not be returned:
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used products
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products that are damaged due to misuse
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items returned without prior contact